Warranty Guide for Ceramic Tiles – Your Quick Questions Answered

When you buy tiles, the last thing you want to worry about is a cracked piece showing up later. That’s why a solid warranty matters. At KSR Ceramics we keep the warranty simple, clear, and focused on what you really need.

What Does the KSR Ceramics Warranty Cover?

Our standard warranty protects you against manufacturing defects for a full five years from the date of purchase. That means if a tile cracks, chips, or shows a colour inconsistency because of how it was made, we’ll replace it. The warranty does not cover damage caused by improper installation, heavy impacts, or normal wear and tear.

Installation errors are a common source of trouble, so we recommend using an experienced installer familiar with ceramic tile best practices. If the installer follows the right steps and the tile still fails for a covered reason, the warranty still applies.

How to Make a Warranty Claim

Claiming is easy. First, keep your original receipt and the product’s batch number – you’ll find it on the back of the box. If you notice a defect, photograph the tile and the surrounding area, then contact our customer service within 30 days of discovery.

We’ll ask for the photos, proof of purchase, and a brief description of the issue. After reviewing the details, we’ll either arrange a replacement shipment or guide you to a local dealer who can handle the swap. The whole process usually takes under two weeks, so you’re not left waiting forever.

One thing to remember: the warranty only applies to the original buyer. If you sell a room with our tiles, the new owner can’t claim the warranty unless the sale includes the original purchase documents.

Why a Good Warranty Matters

A strong warranty shows we stand behind our work. It gives you confidence that the tiles you pick will hold up for years. It also protects you from hidden costs after the purchase – you won’t have to foot the bill for a defective batch.

Beyond the warranty, KSR Ceramics offers free design advice and a wide range of styles, so you can pick the right look without worrying about future surprises.

Got more questions? Our support team is ready to help you understand the warranty details, choose the right tile, and set up a smooth installation. With KSR Ceramics, you get beautiful tiles and a safety net that keeps your project on track.